Privacy & Your Rights
Your rights
Everyone receiving health or disability services in New Zealand has rights under the Health and Disability Commissioner Act 1994. These rights apply whether or not you pay for the services you receive. The Code of Health and Disability Services Consumers' Rights includes 10 rights that protect everyone using health and disability services in New Zealand:
To be treated with respect
To be treated fairly without pressure or discrimination
The right to dignity and independence
To receive a quality service and to be treated with care and skill
To be given information that you can understand in a way that helps you communicate with the person providing the service
To be given the information you need to know about your health or disability; the service being provided and the names and roles of the staff; as well as information about any tests and procedures you need and any test results. In New Zealand, people are encouraged to ask questions and to ask for more information to help them understand what is going on
To make your own decision about your care, and to change your mind
To have a support person with you at most times
To have all these rights apply if you are asked to take part in a research study or teaching session for training staff
The right to complain and have your complaint taken seriously
If you would like to find out more about your rights, or if you have any complaint about the health care you have received, you can contact complaints@toimanawaalliance.org.nz. Alternatively, you can get help from your local advisory service or contact:
Health and Disability Commissioner
0800 11 22 33
hdc@hdc.org.nz
www.hdc.org.nz
Privacy Statement
Your privacy is important to us. This Privacy Statement explains how we collect, use, store, and protect your personal information when you visit our website or access our services, in accordance with the Privacy Act 2020.
1. Information we collect
We may collect personal information including (but not limited to):
Name and contact details (such as email, phone number)
Health-related information where relevant to services
Website usage data (via cookies and analytics tools)
Any information you provide through forms or communications
2. How we use your information
Your information may be used to:
Provide and manage healthcare services
Respond to enquiries or requests
Improve our website and services
Meet legal and regulatory requirements
3. Storage and security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure. Your information is stored securely in accordance with applicable privacy laws.
4. Sharing of information
We only share your personal information when:
It is required for your healthcare or services
We have your consent
It is required by law or authorised by relevant legislation
5. Cookies and website analytics
Our website may use cookies and analytics tools to improve your experience and understand how our website is used. You can disable cookies through your browser settings if you prefer.
6. Access and correction
You have the right to request access to your personal information and to ask for corrections if you believe it is inaccurate.
7. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
8. Changes to this statement
We may update this Privacy Statement from time to time. Any changes will be published on this page.
9. Contact us
If you have any questions or concerns about your privacy, please contact us:
Email: privacy@toimanawaalliance.org.nz
Phone: 07 306 2300
© 2026 Toi Manawa Alliance, trading as Eastern Bay of Plenty Primary Health Alliance (EBPHA) Primary Health Organisation | Privacy | Accessibility
Contact
07 306 2300
info@toimanawaalliance.org.nz
5 Louvain St, Whakatane
